Returns & Exchanges
At sandalsyokono.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Return Policy
You may return unworn, undamaged items within 14 days of receiving your order for a full refund or exchange. All returned items must be in their original packaging with tags attached.
How to Initiate a Return
- Visit our website at sandalsyokono.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to generate a return authorization.
Once your return is approved, you will receive instructions on how to ship the item back to us.
Refund Processing
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s). Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately so we can resolve the issue promptly.
For any further questions regarding returns or exchanges, please visit sandalsyokono.com for assistance.