FREQUENTLY ASKED QUESTIONS
ABOUT OUR SANDALS
What materials are used in your sandals?
Our sandals are crafted using premium natural materials including leather, cork, and recycled fabrics. Each pair is designed for comfort and durability.
Are your sandals true to size?
Yes, our sandals generally fit true to size. We recommend checking our sizing guide at sandalsyokono.com for specific measurements. If you’re between sizes, sizing up is usually best.
How should I care for my sandals?
For leather sandals, use a damp cloth for cleaning and apply conditioner occasionally. Avoid prolonged exposure to water. Fabric styles can be spot-cleaned with mild soap.
Do you offer wide-width options?
Many of our styles naturally accommodate wider feet due to their adjustable straps and flexible footbeds. Check individual product descriptions at sandalsyokono.com for details.
ORDERS & SHIPPING
How long does processing take before shipment?
Most orders are processed within 1-3 business days. During peak seasons, processing may take slightly longer.
What shipping methods do you use?
We ship via reliable carriers with tracking information provided for every order. Delivery times vary by destination.
Do you ship internationally?
Yes, we ship worldwide. International delivery times and any potential customs fees depend on the destination country.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Contact us immediately if you need to modify your order.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please initiate returns through sandalsyokono.com.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your payment method.
Do you cover return shipping costs?
Customers are responsible for return shipping unless the item is faulty or incorrect. We provide a prepaid return label in such cases.
PRODUCT AVAILABILITY
How often do you restock sold-out items?
Popular styles are often restocked. Sign up for notifications at sandalsyokono.com to be alerted when items are available.
Do you offer made-to-order sandals?
Some limited-edition styles may be made in small batches. These will be clearly marked on the product page.
OTHER QUESTIONS
Are your materials sustainably sourced?
Sustainability is central to our production. We prioritize eco-friendly materials and ethical manufacturing processes.
Do you collaborate with designers?
We occasionally partner with designers for special collections. Follow us for announcements about new collaborations.
Where can I find styling inspiration?
Visit sandalsyokono.com for lookbooks and styling tips featuring our sandals in various settings.
For any unanswered questions, please reach out through our contact form. We’re happy to help!